Excel in customer service
Is it right for you?
Your company's best business often comes from existing customers and the competition is approaching them every day. This customer service training course will provide delegates with the skills to develop courteous and effective ways to ensure your customers reject new approaches and keep returning to you. You will learn how to develop excellent customer service skills and how to manage problems and conflict to a successful resolution without the need for escalation. Outstanding customer service relies heavily on the internal service chain, so this workshop is designed for everyone in direct and indirect customer contact both face to face and on the telephone
Why us?
All our course leaders are subject specialists and we provide unlimited post programme support
100% of delegates rate our customer care course as good or higher
97% of delegates enjoy our customer care course more than expected
88% of delegates learned more than they expected on our customer care course
Scroll to the foot of the page to see what our delegates say or see why us? for more reasons to work with us
Who will benefit?
Everyone in the external and internal service chain including
- Account Co-ordinators
- Account Managers
- Client Services Representatives
- Customer Advisors
- Customer Care Representatives
- Customer Liaison Officers
- Help Desk Support
- Quality Control
- Service Administrators
- Technical Support Staff
What will you learn?
Our customer service course is practical and easily absorbed. Full of ideas, tips and techniques it will give you the cusomter service skills needed to keep and generate more business from your customers by providing solutions and adding genuine value. You will learn first class telephone and email etiquette and develop the skills and mindset to maximise your customer relationships on the telephone, in writing and in face to face situations.
This customer service training course will show you how to recognise customer preferences, adapt accordingly and build significant levels of trust. You will understand how to manage customer's expectations especially when things go wrong, how to deal with difficult customers and how to turn complaints into orders. You will become more self-assured and confident as you develop your customer service communication skills and become more effective and influential in interpersonal situations.
What’s included?
- Course workbook
- Hand outs
- Certificate of Attendance
- Tea and coffee on arrival
- Refreshments throughout the day
- Lunch
- Post programme support from your Course Leader
Your Course Leaders
Venues
The Double Tree, Islington
The Double Tree, West End
Euston House, Euston
Online, Virtual Classroom
On Client Site
Workshop Hours
9:30 am to 4:30 pm with suitable breaks for morning coffee, lunch and afternoon tea.
Course Fee
£395 plus VAT per delegate
3 for 2 booking offer
Click here to download PDF full course details
Delegate Ratings
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Delegate Feedback
Allows me to think about issues and resolutions that may not have occurred to me when dealing with service users and staff.
Omobolanle Ijale, Rainbow Medical Services Limited
Informative day, enjoyed activities, refreshing! New ideas to use.
Zoe Swinburn, ARW Specialist Building Contractors Limited
Very informative - will definitely use some of the working strategies within my job. Really enjoyed the course.
Emma Barker, SMC Pneumatics
Nice small group where we could all discuss together with no awkwardness. Learnt a lot and glad there was no role playing.
Kirsty Henshaw, SMC Pneumatics
Nigel was very helpful and knowledgable.
Emily Fox, Weatherproofing Advisors
I really enjoyed the training. The approach was very personalised and enabled me to look at situations from a different perspective. Training was very insightful and I would recommend it to everyone who wants to succeed in a business world and achieve excellence in customer care.
Magdalena Rapala, Receptional Limited
Would be great to have all the additional paperwork in the booklet (saves me losing them!) Loved the activities!
Chloe Sanders, Receptional
Very informative, interactive and considered different learning requirements of attendees. Perfect level of detail, thoroughly recommend for anyone in a client facing role.
Jimmy Hartill, Receptional
The course was informative. The tasks were fun and it was relaxed.
Aran Harper, Garrandale Ltd
Good interactive course which kept me engaged all day! Thanks, Laura.
Laura Maddams, The Good Eating Company
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